Find answers to common questions about services and procedures at RSU Royal Prima Marelan
RSU Royal Prima Marelan is open 24 hours every day for emergency services. For polyclinics, operating hours are Monday-Saturday 08:00-20:00 and Sunday 08:00-14:00.
We are located at Jl. Besar Marelan No. 1, Medan. Easy access from the main road with spacious parking area.
Yes, we provide 24-hour ambulance service. Please contact our emergency number for assistance.
You can register directly at the registration counter, by phone, or using our online application. Bring your ID card and insurance card if available.
For polyclinics, it is highly recommended to make an appointment in advance. For emergency services, you can come directly without an appointment.
Yes, we accept BPJS Kesehatan. Make sure your card is active and bring it when seeking treatment.
We partner with various leading private insurance companies. Please contact us to confirm your insurance.
Visiting hours are 10:00-12:00 and 16:00-20:00 every day. Maximum 2 visitors per patient.
Visitors under 12 years old are not allowed for patient safety and comfort.
Our customer service team is ready to help you with any questions.
